Frequently Asked Questions
Everything you need to know about your HER Beauty experience.
Are your beauty products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All HER Beauty products are 100% cruelty-free and the majority of our collection is vegan-friendly.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for opened products?
We want you to love your glow. If you are not satisfied, you can return gently used products within 30 days of purchase for a full refund or store credit.
Can I track my shipment after it leaves the warehouse?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How can I find the right shade for my skin tone?
We offer a virtual Shade Finder tool on our website, or you can message our beauty experts with a photo for a personalized color match recommendation.